How long will it take to get my order?

Processing Time: Orders are typically processed within 1-2 business days. This includes verifying your order, conducting a quality check, and packaging.

Shipping Time: Once your order is processed, the shipping time depends on your location and the shipping option you selected. For customers in the United States, standard shipping typically takes 3-5 business days. For customers in Canada, standard shipping can take 5-7 business days. Expedited shipping options are available for an additional fee if you need your order sooner.

Tracking Your Order: After your order is dispatched, we will send you a confirmation email with a tracking number. This number allows you to track the progress of your shipment.
What if my order arrives damaged?

Report Immediately: Contact our customer service team as soon as you notice the damage. Please do this within 48 hours of receiving your order for us to assist you effectively.

Provide Evidence: We may ask for photos of the damaged product and the packaging it arrived in. This helps us to understand what went wrong and to prevent similar issues in the future.

Replacement or Refund: Once we verify the damage, we will offer you a choice of either a replacement product or a full refund. The replacement item will be shipped to you at no additional cost.

No Additional Shipping Charges: If you opt for a replacement, we will cover all shipping costs associated with getting the new product to you.

Return of Damaged Product: Depending on the nature of the damage, we may ask you to return the damaged item. In such cases, we will provide a prepaid shipping label.