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Self-Care
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Respiratory
Neb Compressors & Supplies Peak Flow Meters & Supplies Holding Chambers Water Collection Devices Oxygen Supplies
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Breast Prosthesis
Urological
Catheters Insertion Trays Lubricants Lubricant Tubes Lubricant Packets Leg Straps
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OTC
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Return Policy

Time Frame for Returns: Products must be returned within 30 days of the delivery date.

Condition of Returned Items: Products must be in their original condition, unworn and with all tags attached. Used or damaged items, except in the case of defects, cannot be returned or exchanged.

Exchange Process: If you wish to exchange an item for a different size or color, please initiate a return for the original item and place a new order for the desired product. This ensures a faster processing time and guarantees product availability.

Refunds: Once we receive and inspect your returned item, we will process your refund within 7-10 business days. Refunds will be credited to the original method of payment.

Defective or Incorrect Items: If you receive a defective or incorrect item, please contact our customer service immediately for a swift resolution.

Return Shipping: Customers are responsible for return shipping costs, except in cases of defective or incorrect items.

 

How do I cancel/modify an order?

Modifying Your Order: If you need to modify your order (like changing the size or color of a product), please contact our customer service team as soon as possible. We can only modify orders that have not yet been processed for shipping.

Cancelling Your Order: To cancel an order, please get in touch with our customer service team immediately. If your order has not been shipped, we can cancel it and process a full refund. However, once an order is in the shipping process, it cannot be cancelled.

Timeframe for Modifications and Cancellations: We aim to process orders quickly, so the window for modifications or cancellations is limited. Contact us within 24 hours of placing your order for the best chance of making any changes.

Refunds for Cancelled Orders: If you successfully cancel your order, a refund will be processed back to your original payment method within 7-10 business days.